Step 2 in Becoming a Client Magnet

Following on from the last post, the marketing question to ask today is this:
What makes you unique among your peers who do the very same work?

And let me encourage you to try to answer this from your prospective clients' point of view. Think about their decision making process. What's the intangible something that you have and others don't that will cause clients to select you for their counselor, coach or ND?

Hint: this isn't necessarily about your training, and usually it won't be about your clinical affect or coaching presence. We're all warm and supportive, each of us creates safety and an atmosphere of enthusiastic hope. Those aren't unique selling points in our business.

What is it in your own history and set of personal interests that give you your passion for wanting to do your work in the world?

Maybe you specialize in working with women with postpartum depression because you know what that's like, because your own life has been touched by it in some way -- be it in yourself, your sister, a friend, etc. This gives you empathy and insight that no one who has never had PPD can fully comprehend.

Perhaps the dream of your youth was to be a professional dancer -- until you blew out your knee or injured your back, and your entire self-concept was suddenly, traumatically altered. As a healer now you bring a depth of personal understanding into every encounter with clients whose life dreams have been shattered in a similar way.

Knowing that you have had your own challenges and have overcome them -- of that you have a personal connection to someone with such challenges -- is a compelling factor in the selection process when prospective clients are searching for a provider.

Clients expect us to have been trained and tested. They assume we follow the standards of practice for our particular field. Most aren't knowledgeable enough to know the difference between techniques or schools or approaches to our work. We don't need to over emphasize these factors in our marketing. What starts building rapport and trust is a glimpse into who we are as individuals.


Coaching questions:
What type of experience in your own life sets you apart? How much of that are you comfortable with disclosing in your marketing?

What qualities of personality contribute to your uniqueness, compared to your peers? Are you more direct than the norm, do you listen more, ask more powerful questions, go out of your way for clients more, etc? What unique personality features will stand out to prospective clients comparing you with your peers?

4 More Tip Sheets from The No Hype Mentor

Lots of my clients start out as do-it-yourselfers, but quickly get overwhelmed with how much there is to learn about having an effective web-presence.

To help get to the gold fast, I've developed a number of quick guides and tip sheets. I have four more for you today.

Suggestions for 1st 5 Web Pages
Clear, quick advice on what content your first website needs to have to attract more clients to your practice.

17 Sticky Ideas
Especially for coaches, counselors and naturopathic doctors, these suggestions will help make your website more client attracting, and help to increase conversion rates from visitors to people calling for appointments.

Niche Viability Checklist
Sometimes you have a great idea for a very narrow or specialized niche that you know needs your help. This checklist will help you determine if enough of these folks will want your services in great enough numbers for you to make a living.

Crafting Your Ideal Client Niche
Those of you who are generalist in recovery may like some help in figuring out exactly who your ideal client is. Helps develop the demographic and psychographic details that you need for an effective marketing message.

Request any or all of these 4 No Hype Mentor Tip Sheets ~~ Note: Submitting this form will not trigger an instant download. I'll be sending you the materials you request personally. Sorry for the wait if your daytime is my sleep time.

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Poor Mr Sleaze -- Everybody Hates You

Sleaze is one of those things that's in the eye of the beholder. Often what it looks like is a set of tactics aimed at convincing us we need something that we can well do without, and persuading us to hurry up and get it when we can't really afford it.

In marketing a private healing arts practice, high pressure sales tactics that work in some retail advertising are generally considered sleazy, such as:

• creating false urgency that stimulates the greed factor -- i.e.: the buy now or lose tactic

• purporting a false limited availability -- i.e., the this fee good for the first 5 people today only tactic

• emotional manipulation of Maslow needs -- i.e.: the become more sexy, have money raining on you tactic

• over promised results --i.e., cousin to the above, the you too can become an Olympic star tactic

• celebrity association -- i.e., the trained by Tony Robbins, interviewed by Oprah, worked with Andrew Weil tactic

• bait and switch -- i.e., the freebies that amount to more sales pitch / less info of value tactic

Most clinicians and coaches are opposed to using sleaze to attract clients -- as well you should be. But, on the other hand, there is a psychology to marketing a service practice. Understanding that psychology and using it to your advantage is smart for business, without being sleazy.

Let's start with some reasonable assumptions about our ideal clients (regardless of who those are for you). They have a pain or a problem that is adversely impacting their daily life, they don't like that impact, their attempts to resolve it have failed, it's getting worse or spreading into other areas of life and relationships, and they want are ready to do anything to stop it.

(If your picture of your ideal client doesn't address their pain or problem in this way, it's time to go back to square one.)

These clients don't need to be convinced they have a problem. They are all too aware of it. They don't have to be persuaded to pay for the help that will end the problem. They are already willing and ready to do so.

So, what do these clients need to hear from our marketing? They need:

• to feel that you see and understand their pain -- show that by talking about it
• to feel warmth and caring from you -- don't say you're warm and caring, demonstrate that by your language
• to feel a connection with you -- talking to them about them creates this
• to start to trust you -- talking about what in your own life gives you empathy with them shows this
• to believe there is hope for change -- provide reassurance that you will do your best to help

Is Mr Sleaze involved in any of that? I don't think so.

3 Reasons to Be a Go-To Guy or Gal

A go-to person is someone who is knowledgeable, resource-full, generous of spirit, and enjoys being helpful without coming across as constantly pushing their own services and products with high pressure sales tactics. It may be a natural personality characteristic, but it's also a great marketing strategy.


Reason #1: It draws more ideal prospects to your door.

Prospective clients -- people who fit our ideal client profile but may not yet be ready to seek our services -- do like to window shop. It's human nature. And everyone likes to get something for nothing, or find a bargain. People naturally seek additional information from former sources, and tend to hire providers with whom they have already created a kind of psychological bond. When we establish ourselves as knowledgeable, generous sources of helpful information is creates rapport and loyalty between you and the prospect.


Reason #2: It keeps the energetic attraction magnet working for you.

There's a metaphysical principle that what you put out comes back to you three fold -- another way to state one of the laws of attraction. Being helpful and generous with your time and information, we invite to us people who will surprise us with referrals and opportunities to take our work into realms we may not have thought of. Becoming known as the go-to person in our area of expertise is like fueling up the lighthouse beacon -- energy flows brightly from us, and unexpected rewards know where to find us.


Reason#3: It deepens your credibility, and others' trust in you.

Giving away some degree of help and information puts our priority on being of service. It furthers the know you, like, you, trust you factor that makes people feel it's safe to trust us with their secrets, fears, and vulnerabilities. In sales terms, it's a try-before-you-buy offer or test drive to determine fit, function, worth of our paid professional services. In other words, it's good business because it helps establish the credibility of our services.


Coaching question:
What area of your professional interests will you become the go-to person for?

Fear, Flow, and Focus

Are your client attraction efforts propelled by fear? How many of these fears can you relate to:

• Fear of not being visible enough to prospective clients?
• Fear of being too visible and drawing people who are wrong for your practice?
• Fear of not doing enough marketing, so you do a little of everything?
• Fear of not doing the right marketing, so you feel paralyzed or overwhelmed?
• Fear of losing traction, so you get caught up in frantically searching for more ways to promote your business?
• Fear of marketing taking over your life, so resistance comes up and prevents doing any at all?
• Fear of looking or sounding unprofessional, silly, stupid, or sleazy?

Having to combat such fears makes it all the more difficult to produce an effective, compelling, client attracting marketing message. A confident mindset with a good amount of belief in yourself is absolutely essential to the success of any self-promotion strategy.

I highly recommend having some strong techniques for feeling the fear and promoting your business anyway. That should include confident self-talk, an accountability partner, and a step by step system to persistently follow.

Many of us by nature or training value being in a "flow" state of mind, where we've heard that high creativity exists. There's nothing wrong with that when we need to generate new ideas or produce a specific product. How that often plays out for marketing a private practice, though, can look like this:

• dabbling at many marketing actions, mastering and following through on few
• interacting with your business as if it were a hobby
• scattering your energies with disconnected approaches to spreading the word about your services
• starting the business day waiting for inspiration, energy, or motivation to strike
• flitting from one strategy to the next without giving each enough time to produce results
• constantly reinventing the wheel, or being terminally "unique" in promoting your practice
  

Approaching marketing with this kind of scatteredness is exhausting and expensive for us, and confusing for potential clients. Worse, it sends a subtle message that we don't quite know what we're doing if we aren't consistent with how we market to prospective clients.

I recommend making the best use of the flow state when needing to brainstorm, when wanting to immerse yourself in a creative process, and in visualizing success everyday.

If I could make just one point about client attraction it would be that FOCUS is the big secret. What focus looks like is:

• making the health of your business a priority on your schedule everyday
  
• a well defined understanding of your ideal client
• an emotionally compelling marketing message
  
• a limited number of effective ways to fill your pipeline, get referrals, present yourself and get hired
  
• a small set of easy, fun, productive action steps taken every day
  

Focus includes defining, detailing, planning, following through, evaluating, and adjusting. It often sounds like a lot of work, but getting systematic about it makes it very easy, efficient, and really produces client attraction results.

I recommend setting aside time everyday to tend your business in a focused way with clear, measurable action steps that lead to achievable goals.

Why Does Promoting Your Business Feel Sleezy?

Look at me, I'm great, I'm so educated, I have tons of tools, I can do this for you, I can do that -- me, me, me. That's the idea that many coaches and counselors have about what marketing is.

Or -- YOU can be sexier, thinner, more confident, happier, make more money than Ever before, just one hour a week is all it takes and all your troubles will be gone, hurry hurry don't delay, this offer expires today, this chance won't come again, if you want the life you've already dreamed of, act now. Ugh, can you feel the slime rolling down your arms just reading that?

No wonder it feels sleezy to promote yourself and your solo practice.

Leaving aside the comforting fact that neither of those two approaches to late night guru fitness systems and ginzu knife promotions work for professionals in the healing and optimal performance arts, the deeper issue is that they touch us where we are raw -- in our self esteem, belief in our abilities to do our work well, or our lack of ease with feeling in the spotlight.

I want to pass along to you one of the most valuable things that was ever said to me when I was voicing the feeling of being not as good as the next therapist:

• Your clients chose you because they intuitively knew that you were the best helper for them, and it's an insult to them to not have the same belief in yourself that they do. They are trusting you, and you must return their trust by trusting yourself.
  

If you struggle with feeling not good enough -- whether it's an underlying personality pattern or a misplaced acknowledgment of being new in practice -- it is vital to the health of your business that you work on believing in and trusting your abilities.

When you believe in your abilities you won't need to put yourself in the forefront of your marketing message. When you deeply trust yourself to provide the help that your clients seek, you'll focus your marketing message on them, not on yourself.

If you already believe in and trust yourself, it can become easy and comfortable to promote your business without feeling like it's sleezy because you can approach it from the sense of being in service to your clients and their goals.

Isn't that the core of why we wanted to be a counselor, coach or ND in the first place?

Ezine, Blog, or Social Media? Wrong Question

For non-writers, all this talk of having a website, then doing an ezine, and writing a blog, and sending bursts of info out on social media can feel overwhelming and confusing.

Anyone out there feeling that? Yep, thought so.

The question is not which one should you do, but why and when will you want to do one or more of these forms of writing.

From my perspective as a web-presence marketing mentor-coach, I always say that a website is your home-base. It anchors all the rest of your marketing. This is the most important more or less permanent piece of writing you'll have to do.

The purpose of your website is to tell your potential clients what they are waiting to hear in order for them to know you are the right provider for them.

Blogs seem to work better these days than ezines for getting people interested in you and your services, and getting a little taste of what it would be like to work with you. So when you are starting out and needing to generate enough clients to fill your practice, a blog is a good addition to a website.

Ezines seem to work best to keep in touch with current and former clients, generating repeat business, providing targeted help on topics your clients have expressed an interest in, and reminding people you haven't seen for a while that you are still in business. This is a different purpose than a blog, so the writing should be different as well.

Social media work best to spark interest in something specific in the moment. They can be good for sending the curious and the prospective client to your blog or website for more extensive information, or to make an appointment. But for solopreneurs in the healing arts, they don't really directly generate a lot of new clients.

So, website, ezine, blog, and social media -- which will you work on today?

Are You Time Rich and Cash Stingy? Perfect!

For some reason -- whether it's because of hefty student loan repayments, poverty consciousness, self-sabotaging distaste for marketing, fear of doing the wrong thing and wasting money, etc -- counselors are notoriously risk averse when it comes to investing in their business.

I've noticed that many life coaches and some NDs are similarly reluctant to spend money to make money.

So here's the good news: it's possible to spend very little to get maximum impact. Here are my top 5 recommendations:

1. Get a do-it-yourself website -- it's THE best time and money saving strategy you can take.
Costs: from about $8-$16 annually for your own domain name, and from about $5-$30 per month for hosting
(online website builder programs are usually free with a hosting package)

2. Start a blog -- it's THE best fresh connection to your client niche you can continually & easily produce.
Costs: Nothing if using sites like Blogger or WordPress

3. Host tele-groups / workshops --it's so much easier than you think to reach many people at once.
Costs: Nothing if you have an unlimited long distance phone plan.

4. Do signature talks -- it's THE better, more comfortable way to do personal networking.
Costs: ranges from nothing if you are invited into a group or find a free location, up to $300+ to pay for a room.

5. Build your mailing list with free give-aways -- it's THE best way to get email addresses.
Costs: Nothing but your time.

Something here sound do-able to you? Not sure where to start? Check out the tips on my website.

Essentials of Your Marketing Message

One reason marketing is so overwhelming for solopreneurs just starting out in business is that not only do we need to know WHAT to do and HOW to do it, we also have to know what to SAY and how to say it.

What you say is your message.

You message needs to be crystal clear on 5 main points:

• who you're talking to (your ideal client)
• who you're not talking to (the prospects you intend to screen out)
• the experience they have that they don't want (their pain or problem)
  
• the outcome they want that they are willing to pay you to get (their need, goal, desire)
  
• your claim regarding what you can help them get (benefits and value of hiring you)

This may sound like a lot to think about. Ironically, sometimes the best way to crystalize all this is by thinking of your tagline, or one breath introduction.

A trick I learned years ago when I was a journalist writing headlines is useful here -- you don't have to say everything in detail. Readers naturally fill in the blanks. Less can be much better than more.

For example, look at the tagline for this blog: Getting More Clients to Your Door with Grace and Ease for Solopreneurs in the Healing Arts. It tells my ideal client -- solopreneurs in the healing arts -- and by specifying that it implies who I intend to screen out -- retail businesses with employees, executive coaches, etc. It suggests the problem -- you need more clients -- which also is your outcome goal and desire -- actually getting more clients. Finally it makes the claim that I provide easy solutions that will feel and be graceful to implement.

How you relay your message is key.

There's an old adage in the retail business that the 3 most important factors of success are location, location, location. For professionals like coaches and counselors, and even the solo-practice ND, who market primarily on the internet, the 3 most important factors of marketing success are emotion, connection, and delivery.

The most important lesson from this post is: describe, don't explain.

Describe your client. Describe what they want. Describe the problems they have in getting it. Describe how that impacts their life. Describe what they want instead.

Describe using emotional words. Name the pain. Actually say: you're feeling this (it implies: and I know it). Why? Because that begins to create an emotional bond. It begins to feel to them like they are connected to you. Feeling connected naturally leads to calling for appointments.

Delivery is about style. Be yourself in writing your message. Speak with the warmest, most authentic and empathetic aspects of your personality. Don't explain that you are warm and caring. BE warm in caring in your delivery.

There ya go -- the quick Friday lesson in the essentials of your marketing message. Work on that this weekend, and let me know what you come up with, eh?

Which of These 5 Fears Keep Your Practice from Success?

I hear a lot of counselors, coaches, and NDs voice a reluctance to engage in certain proven marketing strategies. When pressed, the reasons for not taking marketing risks come down to these 5 basic fears:

• fear of being too visible
  
• fear of sounding too ego-centric
  
• fear of getting more business than can be handled
  
• fear of looking sleazy
  
• fear of rejection (failure)

Which one stops you?

Fear of Being Too Visible

This one is most often voiced by women in solitary offices who work with high-risk populations where personal safety can be an issue. It's understandable to have a need to be cautious. Creative marketing can accomplish that while still attracting clients you can safely serve.

Fear of Sounding Too Ego-Centric

While it's good to not let an inflated sense of self rule our public persona, I more often hear this from clients who haven't fully claimed their own power, and may be suffering a bit of low self-esteem. Think of it this way - if you don't project confidence in yourself, why should potential clients have confidence that you can help them?

Fear of Getting More Business Than Can Be Handled

Hidden in this fear is self-doubt about your competence, along with an anticipatory sense of overwhelm. There are reasonable solutions to this particular "problem" of success -- hire a partner or an assistant, or refer out to colleagues who aren't as busy. You're in charge. You can actually turn down clients and the sky won't fall.

Fear of Looking Sleazy

Short of promising a free pony to the 10th caller in the next 5 minutes, or meeting clients in a Bedazzled semi-see through half t-shirt and hot pants with 6 inch spiked heels, you don't really have to worry about looking sleazy. In fact, I sometimes ask fearful clients to hold this as their anti-standard. You aren't sinking that low, you're doing fine.

Fear of Rejection

This is the opposite of the field of dreams syndrome -- what if you build it, and no one comes? Well, the key here is to not take it as a personal rejection, but rather an important piece of business feedback that you need to do something else, something more, something different. Let the disappointment of not getting instantly fabulous results teach and guide your next set of efforts.

Marketing is a game of trial and error. The only real risk to fear is the choice to do nothing, and to not pay attention to the response you get.

4 Good Customer Service Tips to Protect Professional Reputation

When you're in business for yourself -- and especially when your knowledge and training are your primary "product" -- your professional reputation is an extremely valuable asset. Many things go into building an excellent professional reputation including:

• abiding by professional ethics
• observing high personal integrity
• holding good boundaries
• providing service commensurate with the fee
  
• promptly resolving consumer complaints

With more customer review websites coming online, such as Yelp where anyone can post about you, and Angie's List that does include health care providers, it's a good idea to take some time to think about your customer service policies and practices.

To my mind, there are 4 practices counselors, coaches, and all doctors can follow that will help protect your professional reputation.

1. Listen without Defensiveness

When a client has a complaint, no matter how small, listen with openness to their point of view. Try to hear it as valuable business information rather than a personal attack or judgment about you.

Receiving their perspective without getting defensive -- even in the face of their anger or upset -- will go a long way toward regaining their respect and willingness to listen to you.

2. Tell Me What You Wanted and What You Got Instead

People sometimes aren't very direct or specific in how they articulate what their complaint is. Help them sort it out by asking what did you want and what do you feel you got instead. These simple questions tend to help people feel heard and taken seriously. Often, this is all they really want.

And knowing what they wanted and didn't get from you is excellent feedback that helps you examine your service practices and make useful changes that can improve your business.

3. Make good

Always offer to make up for the mistake, misunderstanding, or unintentional mistreatment in some way. In retail businesses, customers get replacement items. In advertising, the error in your ad is corrected and re-run at no extra cost.

As counselors, coaches or NDs, we can't give back time or take back words, but we can give a make good session at no charge. If you have products -- such as CDs, books, or a dispensary -- you can offer a free product in addition, as a good faith gesture.

4. Give More than Expected

Even in customer service, an ounce of prevention is worth the proverbial pound of cure. You can build up such excellent good will with your clients by always providing more than is expected that they feel no urge to complain.

And when the occasional curmudgeon lights into you, you can still safeguard your professional reputation by going out of your way to take extra good care of them. Thank them for their complaint, let them know you value their feedback, demonstrate that you have made reasonable changes when you can, and follow up with a how am I doing now feedback card or email.

You can turn complainers into allies and good referral sources if you give their perspectives a fair hearing.

For more on this topic, read Diane Stein's Don't Be an Ostrich!

One Deadly Personality Trait That Kills Business

For some mysterious reason, there seems to be a rash of solopreneurs from the healing arts who share a deadly, self-sabotaging personality trait. It's curious, because they are highly skilled counselors, coaches, and naturopathic doctors.

But there's just this one habit that is really holding them back from achieving success. The prime saboteur, I call it.

So what is it, already?

It's feeling like you need permission.

• Permission to invest time, money, and energy in your business.
• Permission to charge what you're worth.
• Permission to promote your practice by talking like a specialist.
• Permission to set policies and boundaries that make your work easier.
• Permission to believe in the value of your own experience and the level of your competence.

Maybe this comes from a misguided sense of politeness. Perhaps it's a delay in developing an internal locus of control. Or not enough chance to grow into your own personal power.

Whatever the reason, this sabotaging mindset comes across in client attraction marketing like you are asking for your prospective clients' permission or approval to offer or provide something. It makes you reluctant to voice firm details about how you work.

It's quite self destructive when it risks you being viewed as a naive professional who isn't seasoned enough to help others.

I know that sounds overly negative, and perhaps a bit harsh. But think about it from the perspective of a person who is ready for your services and is in process of sorting through the field of options to find the best provider for them.

How much direct, grounded, comfortableness with being in business you exude becomes how much confidence that person will have liking and trusting you enough to hire you.

So let me whisper in your ear:

• You already have all the permission you need.
• It's already deep down inside you -- it's the urge that's called self-authority.
• You can trust the self-authority instinct that tells you it's okay to be bold, clear, and direct.
• You can soften your style of directness and still be clear in your boundaries and statements of what you want, need, and expect.
  

Ugh -- Does Marketing Have to Be So Manipulative?

This morning I read a squeeze page* for a copywriting workshop. The longer it got, the more nauseated I felt.

No question this guy is a brilliant copywriter. He knows all the psychological hooks into the subconscious mind that create the urgent, even desperate, desire to buy whatever can be sold. To borrow a phrase I heard on a tv show, he could sell you the clothes you're already wearing.

Counselors, coaches and naturopathic doctors who try to emulate these types of sales letters for their websites will likely turn off more clients than they attract. It's the type of marketing we all hate, feel slimed by, that makes us want to run away screaming from the computer straight into the shower. UGH!

But, what can we learn that we can ethically use? Here are a few tips I'm translating from his tactics:

• Individuals in your target niche will be at various stages of readiness for your services. It's wise to have different methods for speaking to each level of readiness, and keep providing more and more useful help until they have decided to hire you to help them.

• More than touting your unique selling points -- a concept from the 1940s! -- is needed. We have to match a specific USP with our ideal clients' level of perception of pain or problem and their timeline of readiness to hire.

• Your website home page will work best if it follows the AIDA format: grab attention, connect with self interest, speak to your prospective clients' emotionally compelling desire, and use a motivating call to action.

• Tone, tempo and pattern in your content is important. Use them to create a sense of safety, rapport, trust, and confidence that you are the right person to help them resolve their pain or problem.

This stuff really isn't as hard as it appears, but it is a skillset that isn't as developed as it needs to be for most solopreneur counselors, coaches, and NDs.

I'd be happy to help you learn to use the marketing tricks that work AND are ethical for our professions.

~*~*~*~*~*~*~

*A squeeze page is often a very long, one page website that pushes a single product or high ticket conference in a way that manufactures need, installs a sense of fear of losing out if you don't buy now, like it would be a bad decision to resist and affect your life or your business for years down the road. Usually the cost involved is not given until the bottom of the page, sometimes not even until you press the shopping cart button.

10 Reasons Counselors, Coaches & NDs Need Good Web Presence

Marketing online is perfect for introverts and those solopreneurs who suffer insecurity, low confidence, shoestring budgets, and greater than normal risk aversion when it comes to self and/or business promotion. But more than this, web marketing is a business success necessity in the 21st century.

You may be surprised at these facts:
1. More than 90% of households with computers in the US use the internet to find health care providers

2. The top search in Google is for health and medical related services, products, and information

3. More than 75% of the 78 million Boomer generation research for their needs and buy online

4. 73% of people aged 45+ say that shopping online is a favorite activity

5. Traditional advertising is declining in credibility and increasingly ignored among internet users -- consumers want to be in control of when and how they learn about something they are in the market to spend money on

6. Word of mouth marketing can be more quickly successful in the era of social media than old school referral systems

7. Social networking increased a whopping 774 % from 2006 to 2007 -- yup, that's seven hundred seventy four percent

8. People who buy from email links spend 138% more than those who don't

9. In 2006, e-books (which are gaining favor among internet users) generated $20 million in sales

10. Web marketing is cheap, flexible, easily correctable, low risk, with potentially high return on investment

In short, marketing is no longer about persuading the unknown masses to have interest in your product or service, convincing them that they need it, and relentlessly pushing them to buy it right now.

It's about being where your specific clients are already looking for what they already want, and becoming a familiar and trusted entity to them by providing enough immediate help to engage their natural desire to want even more and be willing to pay you for it.

If I Were Just Starting Out, Here's What I'd Do

Many of my clients have just finished school. They're newly credentialed, have found / made the perfect office space, told all their friends and family to send them clients.

And now the excitement of being in practice is starting to be replaced by the disappointment if not desperation of realizing they don't know how to sell their services. Uh oh.

Here are my top suggestions -- and the boiled down, borrowed, best advice of other marketing coaches as well.

In the First Phase (3-6 Months) Get Your Marketing Basics in Place

What are the basics? The basics are a static, rarely changing glimpse that "tells" your niche market how you can help them and "teases" them into feeling motivated to want to know more.

• Define your niche market, and ensure it's viable (have discretionary money in this economy)
• Craft a compelling marketing message, and use it consistently on a website, cards, brochures, everything!
• Set up online profiles in locator services where your prospective clients look for help
• Pay attention to how your local colleagues are marketing, and position yourself differently
  

In the Second Phase (6-12 Months) Develop and Systematize Your Outreach

What's outreach? It's making yourself available to provide information in various interactive ways. Outreach listens and responds to live people, develops the know you, like you, trust you factor, by providing help of value, as requested. Some ways to do this include:

• Signature talks as a speaker for various groups
  
• Signature self-hosted workshops
• Daily blogging, and social media interaction
• Weekly or Monthly call in hours
  
• Participation in relevant "lead generation" networking groups
• Schedule and commit to doing some kind of marketing task every single weekday
  

In the Third Phase (12-36+ Months) Package Your Services and Leverage Your Time

Most counselors, coaches, and NDs are primarily service providers. We think in terms of sitting with a client one on one, in private, somewhat expensive sessions. But we have a lot of self-help knowledge that prospective clients want. And we can reach more potential clients by packaging our knowledge into tangible, low price point products. Ideas for this phase include:

• cds or dvds on easy self-help solutions to a key problem your niche market suffers from
• special reports, pamphlets, booklets, ebooks, or paperbacks
• give tele-seminars every quarter
• hold large conferences and teach a particular skill or solution
  
• expand where you provide services (expand your geographical reach)
  

Raise Your Hand if You Don't Have a Marketing Plan

Yep, that's what I thought. Most counselors, coaches, and solo-NDs don't.

When I ask my clients what their marketing plan is, I often hear answers like this: I'm looking into graphic designers, thinking about branding and planning to get a website soon. Or, I was thinking about taking brochures to doctor's offices. Or, I don't know, what do you think.

Well, what I think is that the idea of writing out a plan is intimidating to a lot of self-employed sole proprietors. We aren't really sure what's supposed to be in a plan, don't know the right way to make a plan, or the process is just too overwhelming.

The idea of a marketing plan triggers distaste for self-promotion, fear of being too visible in the public eye, insecurities about being on our own as business people, and sets off those feelings of being a fraud. Besides, if we'd wanted to do all these businessy things, we wouldn't have gone into the healing arts, right?

Some rugged individualists resist planning because we think it will pin us down, fence us in, inhibit our range of movement. Usually, these are the types who jump from one idea to another, without building a solid foundation or a clear, coherent, compelling message. (I've been guilty of that, so I can talk. LOL)

There are many benefits to having a marketing plan. It prevents going into panic when clients drop off and new intakes have dried up. It ensures you are connecting with the right prospective clients in ways they are likely to respond to. It keeps you from spending money foolishly on unnecessary advertising ploys pushed by unscrupulous hucksters.

So let me ask you this -- how healthy is your business right now? Is it thriving the way you want? Do you have a waiting list of clients, clamoring to get an appointment this month? Can you confidently project what your client load will be a year from now? No?

In other words, how's it working for ya to take the haphazard approach to marketing? I'd bet it's maybe giving you sporadic returns on investment, but not paving the road to sustainable success.

Starting to feel the need to get your marketing plan together? I'm here to help.

How Much Do Prospective Clients Know About You?

What do you tell prospective clients about yourself? What will they know about your passion for your work, and what led you to your choice of career field? Do you generate trust and rapport with bits of your own life story?


If you are like most of my clients, you probably feel uncomfortable with those questions.


A big issue in marketing among many of my clients is how much to disclose about themselves. As counselors, coaches and NDs, we've all been taught to keep extremely tight lipped about ourselves.


That training is a huge obstacle when it comes to effectively attracting ideal clients.


There is a natural conflict between the standard ideas about no personal disclosures and the need to talk about one's personal unique selling points and compelling story in relationship-based client attraction marketing.


Successful business owners work through this uncomfortable conflict.


Strong, prohibitive indoctrination about revealing anything about yourself generates fear of judgment from peers. We're left with a serious misunderstanding of what might or might not be ethical in marketing ourselves.


Consequently, most solopreneurs in the healing arts err on the side of just listing educational credentials and licenses, which often has a cold, egotistic, and distancing effect.


This is institutionalized, professional self-sabotage, similar to what doctors and lawyers faced decades ago when the AMA and ABA frowned on marketing private practices. It's a fear-based mindset that belongs to a past century, and that's out of step with today's business world.


It's a mistaken idea that marketing a self-employed business means talking about yourself. That type of self-promotion doesn't work very well.


A bit of your own life experience helps establish the know you, like you, trust you factor that is important in relationship-based client attraction marketing.

The Magic Bullet is Time-Released

We all want results NOW. We have become conditioned in this age of instant messaging to expect clients to flock to our doors and form lines around the building the second we have an online profile posted.

That would be nice.

Reality, however, rarely works that way. Marketing for solopreneurs in the healing arts is a trial and error, prepare and pitch, wait and see, track the stats and adjust the plan game. In other words, it's time-released. There are lots of reasons for this, but what you need to know today is that building your business takes more time and more commitment to daily effort than you have ever expected.

Getting what I call the foundation pieces in place so that they run practically on their own can take months or more of full time effort, even when you outsource major pieces like designing your website. There are always parts that no one else can do for you -- like drafting your web content -- that take most counselors, NDs, and coaches a long time to get just right.

If you are new in practice, or if you are transitioning from paid employment to full time solopreneurship, think of growing your business as if it's taking care of an infant. It requires constant and scheduled attention, multi-tasking, passionate dedication of effort, and a strong vision of and belief in its future.

The coaching question for you today is: Are your expectations of results in realistic alignment with the amount of effort and commitment you are expending on building your client base? If not, what foundation pieces are missing, and where do you need to spend immediate, focused, unrelenting attention?

Guaranteed Success Method -- for Private Practice Failure !

Here's the No Hype Truth this morning ~~ most private practices in the healing arts flounder NOT because the counselor, ND, or coach doesn't take insurance, is fresh out of school, poorly trained, or delivers bad service.

Most solopreneurs fail to put the same level of daily commitment into building their business that they put into getting their education. The harsh fact is that you cannot develop a thriving, self-sustaining, self-employed business if you don't ruthlessly focus 50 - 70% of your time in the beginning on marketing.

Any successful business coach will tell you that spending 4 hours A DAY on marketing is absolutely necessary in the first year if you want to be breaking even or doing better than that. Sounds like a lot? Don't worry, there's plenty to do to keep busy -- it may not even be enough!

And, you want those 4 hours to be spent on the most client-attracting tasks possible. Those include:

• creating a sticky, value-providing website, and continually updating it
• blogging, Tweeting, and other traffic-driving activities
• listing yourself in online locator services and/or doing Google Adwords
  
• monitoring your web-presence and search engine rankings
• writing articles for local, hard copy publications
  
• outreach to referral sources with personal visits, and follow up materials that give valued info
• networking interactions where your ideal clients are
• scheduling, preparing, giving signature talks and / or workshops
• developing and tracking email marketing campaigns
• writing auto-responder series and special reports
  
• evaluating your efforts, eliminating what doesn't work, maximizing what does

There's more that can be done, but these are the can't-do-without basics.

The trick to making all this easy is to be methodical in getting your foundational pieces in place first, because they will then work for you on auto-pilot while your attention is on more advanced marketing tasks. In the beginning, or when struggling, if you want your business to survive and thrive, it's crucial to spend the needed 4 hours a day and be laser focused with self-discipline, commitment to success, and accountability to the health of your business.

I can't emphasize this enough -- being methodical means to have a marketing map and work on one or two things at a time until they are running smoothly, then move on to the next.

The scattered, unfocused, headless chicken approach is a successful, guaranteed method for business failure.